PRIVACY POLICY –  Mondobase Web Studio

Last updated: March 2026

1. INTRODUCTION

Mondobase Web Studio is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we collect it, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website at mondobase.com, through our contact form, via email, and via WhatsApp communication.

Please read this policy carefully. If you have any questions or concerns please contact us at hello@mondobase.com or 064 530 4764.

2. WHO WE ARE

Mondobase Web Studio is a web design and digital services studio based in the Republic of South Africa.

Physical address: 741 Skukuza Street, Faerie Glen, Pretoria, 0081 Email: hello@mondobase.com Phone: 064 530 4764 Website: mondobase.com

For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA) Mondobase Web Studio is the responsible party in respect of personal information collected through this website and through our business communications.

3. INFORMATION WE COLLECT

3.1 Information you provide directly

We collect personal information that you voluntarily provide to us when you:

• Complete and submit the contact form on our website
• Send us an email at hello@mondobase.com
• Contact us via WhatsApp on 064 530 4764
• Engage us for any of our services

The information collected in these interactions may include:

• Your full name
• Your WhatsApp number or phone number
• Your email address
• Your business name and details
• Any other information you choose to share with us in your communication

3.2 Information collected automatically

When you visit mondobase.com we automatically collect certain technical information about your visit through the use of cookies and tracking technologies. This includes:

• Your IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Time and date of your visit
• Time spent on each page
• Referring website or source
• General geographic location based on IP address

This information is collected through Google Analytics, Google Ads tracking, and Facebook Pixel as described in Section 6 of this policy.

4. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

• To respond to your enquiry and communicate with you about our services
• To provide the services you have engaged us for
• To send you project updates, proposals, and invoices related to your project
• To improve our website and understand how visitors use it
• To measure the effectiveness of our advertising campaigns
• To comply with our legal obligations under South African law

We do not use your personal information for unsolicited marketing. We will only contact you in relation to your enquiry or your active project with us.

5. LEGAL BASIS FOR PROCESSING

In accordance with POPIA we process your personal information on the following lawful grounds:

• Your consent – when you submit our contact form or initiate communication with us you consent to us processing your information to respond to your enquiry
• Contractual necessity – when you engage our services we process your information as necessary to fulfil our contractual obligations to you
• Legitimate interest – we use analytics data to improve our website and advertising in ways that do not override your privacy rights

6. THIRD PARTY TOOLS AND TRACKING

Our website uses the following third party tools that may collect information about your visit:

6.1 Google Analytics We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous usage data including pages visited, time on site, and general location. This data is processed by Google LLC. You can opt out of Google Analytics tracking by installing the Google Analytics opt out browser add on available at tools.google.com/dlpage/gaoptout. Google’s privacy policy is available at policies.google.com/privacy.

6.2 Google Ads We use Google Ads tracking to measure the performance of our advertising campaigns. Google Ads may place a cookie on your device when you visit our website after clicking one of our advertisements. This data is used solely to measure advertising effectiveness. Google’s privacy policy is available at policies.google.com/privacy.

6.3 Facebook Pixel We use the Facebook Pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns. The Facebook Pixel may collect information about your visit to our website and associate it with your Facebook profile if you are logged into Facebook. This data is processed by Meta Platforms Inc. You can manage your Facebook advertising preferences at facebook.com/settings/ads. Meta’s privacy policy is available at facebook.com/privacy/policy.

6.4 Gmail We use Gmail, operated by Google LLC, to manage our business email communications. Emails you send to hello@mondobase.com are stored and processed through Google’s servers. Google’s privacy policy is available at policies.google.com/privacy.

7. COOKIES

Our website uses cookies to function properly and to collect analytics data. Please see our Cookie Policy at mondobase.com/cookie-policy for full details of the cookies we use and how to manage your cookie preferences.

8. HOW WE STORE YOUR INFORMATION

Your personal information is stored as follows:

• Contact form submissions are received via email and stored in our Gmail account
• WhatsApp communications are stored within the WhatsApp Business application on our device
• Project communications and documents are stored in Google Drive
• We do not store payment card information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However no method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to complete any active project or retainer agreement, and to comply with our legal obligations. Client project information is typically retained for a period of five years after project completion for record keeping purposes.

9. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party.

We may share your information in the following limited circumstances:

• With our contracted developer or team members who assist in delivering your project, strictly on a need to know basis and subject to confidentiality obligations
• With third party service providers such as hosting companies, necessary to deliver our services, where those providers are bound by appropriate data protection obligations
• Where required by law, court order, or regulatory authority

10. INTERNATIONAL DATA TRANSFERS

Some of the third party tools we use, including Google Analytics, Google Ads, Facebook Pixel, and Gmail, may transfer and process your data outside of South Africa. Where such transfers occur they are subject to the privacy policies of the respective third party providers referenced in Section 6 of this policy.

11. YOUR RIGHTS UNDER POPIA

In accordance with the Protection of Personal Information Act 4 of 2013 you have the following rights in respect of your personal information:

Right of access – you have the right to request a copy of the personal information we hold about you.

Right to correction – you have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to deletion – you have the right to request that we delete your personal information where we no longer have a lawful basis for processing it.

Right to object – you have the right to object to the processing of your personal information in certain circumstances.

Right to withdraw consent – where we process your information based on your consent you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to lodge a complaint – if you believe we have processed your personal information in a manner that does not comply with POPIA you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

To exercise any of these rights please contact us at hello@mondobase.com or 064 530 4764. We will respond to your request within a reasonable timeframe and in accordance with our obligations under POPIA.

12. CHILDREN’S PRIVACY

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately at hello@mondobase.com and we will take steps to delete the information.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third party website you visit.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The latest version will always be available at mondobase.com/privacy-policy. We encourage you to review this policy periodically. Where changes are material we will take reasonable steps to notify you.

15. CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal information we hold about you please contact us at:

Mondobase Web Studio

Location: 741 Skukuza Street, Faerie Glen, Pretoria, 0081
Email: hello@mondobase.com
Phone: 064 530 4764 Website:
Website: mondobase.com